We offer a 30-day return policy, which means you may request a return within 30 days after receiving your item.

Items must be unused, in their original condition and packaging, and you will need to provide valid proof of purchase.
Please note that return shipping costs are the customer’s responsibility, and a 15% return processing fee will be applied to all approved returns.

To start a return, please contact us via email at: fjy.fanny@gmail.com
Return address:
Longze Garden Zone 1, Shuangliu District, Chengdu City, Sichuan Province, China

We are unable to accept any items returned without prior approval.

Please inspect your order promptly upon delivery. If your item is defective, damaged, or incorrect, please contact us immediately and we will look into the issue and resolve it for you as soon as possible.

The following items cannot be returned:
custom or personalized products, sale items, gift cards, hazardous materials, flammable liquids and gases.
If you are unsure whether your item is eligible for return, please feel free to contact us.

For exchanges, the most convenient method is to return your original item first. Once the return is approved, you may place a new order for the replacement item.

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still be unused and in their original packaging, with proof of purchase.

We will notify you as soon as we receive and inspect your returned item.
Approved refunds will be processed back to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or payment provider.
If you have not received your refund more than 15 business days after approval, please contact us via email for assistance.